Frequently Asked Questions

For Customers

You must be 21+ to shop with TapRm. You must present a valid form of ID showing that you are 21+ for your order to be released upon delivery.

We currently offer local ASAP and scheduled delivery to a selection of ZIP codes across Philadelphia. 1-3 Day Shipping is also available throughout the state of PA.

From the moment you visit our website through the delivery of your order and beyond, our team is here to help. Please send any inquiries or issues to our Customer Experience team at info@taprm.com. We request any after delivery issues be brought to our attention within 3 days of delivery.

After your order has been placed, you will receive a confirmation email with a link to your order status page. This page will update with shipment details once shipped. If you have not received this confirmation email, or are having issues retrieving the information, please contact us at info@taprm.com, and we will provide further assistance.

The best way to stay up to date with TapRm is to create an account and sign up for our mailing list! By subscribing you will receive weekly emails featuring new products, promotions, and other community announcements. You can also follow us on Instagram at @taprmbeer.

TapRm recommends taking the following steps when receiving your package in order to ensure the safest interaction possible

  • Wear a mask the whole time when accepting your order
  • Stay at least 6 feet away from the delivery person for as much of the interaction as possible.
  • Use your own pen to sign for your package
  • Hold onto your ID or use a disinfectant wipe during the verification process
  • Wear disposable gloves
  • Wash your hands or use hand sanitizer right after accepting your delivery

More questions? Click to consult our full help desk below:

Or contact our customer experience team at info@taprm.com